One example would be press 1 for sales, 2 for invoicing, 3 technical supports. For some customers the built-in functions will be enough, but some customers and users will need more advanced functions and might user 3rd party tools in combination with Teams.Īuto Attendant is a feature in Teams that is built in, with this you can create an 'Interactive Voice Response' (IVR) that allows callers to navigate in a menu with their voice or with keypad DTMF. With Phone System in Teams you also get more advanced features for handling customer services and similar workloads. To start with, you need the Teams Phone System license and a phone number that you can get from your current operator with Direct Routing or Operator Connect, or you can get a phone number from Microsoft with Calling Plans. You can read Set up the Common Area Phone license for Microsoft Teams for information on licensing Common Area Phones.More and more organisations are moving to Microsoft Teams telephony currently that is where I spend the most of my time helping customers. See also Great meeting room experiences: Meet the new Microsoft Teams Rooms Standard and Premium. Microsoft Intune subscription with on-premises MDM Manage your room device with Microsoft Intune Skype for Business Server Standard CAL Skype for Business Server Plus CAL With Direct Routing and/or Operator Connect: Microsoft Teams Rooms Standard or Premium Without Direct Routing or Operator Connect: Domestic or International Calling Plan Microsoft 365 Business Voice Give the room a phone number and make or receive a call from the room or join an audio conference using a phone number Skype for Business Standard CAL Skype for Business Server Enterprise CAL Initiate an ad hoc meeting and dial out from a meeting to phone numbers Skype for Business Server Standard CAL Skype for Business Server Enterprise CAL Microsoft Teams Rooms Standard or Premium Skype for Business Server 2015/2019 (on-premises) or other license The room that is being set up needs to be a user object and have these licenses assigned to it. The following table lists the features available for Teams Rooms with the Teams Rooms Standard and Teams Rooms Premium legacy licenses. ³ For more information and availability, see Microsoft Teams Rooms managed service.īoth licenses contain entitlements for Skype for Business Online, which was retired on July 31, 2021. Customers can disable these features to avoid additional billing. Consumption charges may apply for additional services, such as toll-free, international minutes for domestic plans, etc. To verify service availability, refer to Country and region availability for Audio Conferencing and Calling Plans. ¹ Availability and included minutes may vary by region. The following licenses were available to customers who purchased Teams Rooms devices (such as Microsoft Teams Rooms, Microsoft Surface Hub, and Teams Rooms for Android) prior to September 6th, 2022. Licensing Solutions for Shared Communication Devices For information about the Teams Rooms Basic and Teams Rooms Pro licenses, see Microsoft Teams Rooms licenses. The information in this article is specific to the Teams Rooms Standard and Teams Rooms Premium legacy licenses and isn't applicable to the Teams Rooms Basic and Teams Rooms Pro licenses.
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